Certification and recertification of companies in the services sector is one of the pet projects for any Quality professional. For the companies it is a pre-requisite for attempting more business, but for the QAM it is a few years of cushy and effortless job. The entire system works like a big bad caucus. Current certification industry is dominated by a few multi-national agencies and they themselves demarcate their regions like some of the wild animals in the forest. The tacit demarcation comes in the form of geographical areas or fields of operation. But the competing parties always follow the dictum that dog will not eat dog. It is very rare that one party gets into the certification or re-certification program of another one. The certification agencies know very well that ‘united we stand and divided we fall'. The last thing they want the world to know is their trade secret of minting money with zero value addition.

Quality Management System of our company is made up of the following types of processes:

• Purchasing process.
• Production process.
• Product protection process.
• Service provision process.
• Document control process.
• Record keeping process.
• Internal audit process.
• Planning process.
• Training process.
• Monitoring process.
• Measurement process.
• Market research process.
• Regulatory research process.
• Continual improvement process.
• Internal Communications process.
• Customer Communications process.
• Customer needs assessment process.
• Nonconformance management process.